The industry ombudsman says the drop in complaints is a sign major companies are listening to customers - but consumer advocates warn that's not necessarily the case.
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Overall complaints down, but internet issues outstrip phone foibles
A man and his phone Source: Getty Images
The industry ombudsman says the drop in complaints is a sign major companies are listening to customers - but consumer advocates warn that's not necessarily the case.
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By Rachel Cary
Presented by Naveen Razik
Source: SBS
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