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SBS On the Money: Qantas introduces a new way to redeem points. Will it customers and investors like it?

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Qantas is introducing a new class of points called Classic Plus. Will it improve customer satisfaction? It'll cost the airline $120m and mean greater ease at using points for flights, so SBS Finance Editor Ricardo Gonçalves speaks with analysts Angus Hewitt, CFA from Morningstar Australia and Alex Pikoulas, CFA from Harper Bernays to find out more. Plus Hans Hendrischke from the University of Sydney looks to the improving relations between China and Australia as investment from the nation falls.


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By Ricardo Gonçalves

Source: SBS News


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Qantas is introducing a new class of points called Classic Plus. Will it improve customer satisfaction? It'll cost the airline $120m and mean greater ease at using points for flights, so SBS Finance Editor Ricardo Gonçalves speaks with analysts Angus Hewitt, CFA from Morningstar Australia and Alex Pikoulas, CFA from Harper Bernays to find out more. Plus Hans Hendrischke from the University of Sydney looks to the improving relations between China and Australia as investment from the nation falls.


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