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ASIC denounces super funds' poor handling of death benefit claims

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A scathing review into the handling of death benefit claims by super funds has exposed a litany of failures. The Australian Securities and Investments Commission has put Australia's $4.1 trillion superannuation sector on notice, handing down 34 recommendations to improve death claims processing. The investigation also revealed the disproportionate impact on First nations families, prompting calls for mandatory, legislated customer service standards.
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