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Centrelink to get extra thousand call-centre operators

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Centrelink stock in Salisbury, north of Adelaide, Thursday, September 21, 2017. (AAP Image/Tracey Nearmy) NO ARCHIVING

Centrelink stock in Salisbury, north of Adelaide, Thursday, September 21, 2017. (AAP Image/Tracey Nearmy) NO ARCHIVING Source: AAP

The Federal Government has announced plans to increase the number of staff working at Centrelink call centres in an effort to improve services for welfare recipients. An extra 1,000 telephone operators will be employed to help deal with busy phone lines. But there are concerns about where the operators will come from.

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By Abbie O’Brien, Jenny Ma

Source: SBS

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The Federal Government has announced plans to increase the number of staff working at Centrelink call centres in an effort to improve services for welfare recipients. An extra 1,000 telephone operators will be employed to help deal with busy phone lines. But there are concerns about where the operators will come from.

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