Settlement Guide

Mental health services in Australia in your language

Mental health challenges during COVID-19 Source: Getty Images/Visoot Uthairam

People living in Australia who speak a language other than English (LOTE speakers) can access mental health support services in their own language. Find how to access services in your state or territory.

Mental health services are available in a variety of languages across the country, and they are mostly managed by the states and territories.

There’s a wide range of situations where mental health support is needed, from conditions triggered by the COVID-19 outbreak such as depression and anxiety, to mental illnesses like bipolar disorder, post-traumatic stress, personality disorders or psychosis.

In most cases, these organisations don’t have their own interpreters, so they use the national federal government-funded service, Translating and Interpreting Service - TIS https://www.tisnational.gov.au, which provides access to phone and on-site interpreting services in over 150 languages.

Embrace Mental Health is a project run by Mental Health Australia focused on mental health for people from culturally and linguistically diverse (CALD) backgrounds, providing access to resources, services and information in a culturally accessible format.

The Forum of Australian Services for Survivors of Torture and Trauma (FASSTT) is a network of Australia’s eight specialist rehabilitation agencies that work with survivors of torture and trauma who have come to Australia from overseas. Most clients of FASSTT agencies came to Australia as refugees or as humanitarian entrants. There is one FASSTT member agency in each state and territory of Australia: https://www.fasstt.org.au/members/

National mental help Lifelines and services

  • Lifeline - 13 11 14
  • Mission Australia - https://www.missionaustralia.com.au/
  • Beyond Blue - 1300 22 4636
  • Headspace - https://headspace.org.au/
  • Suicide Call Back Service - www.suicidecallbackservice.org.au 1300 659 467
  • Kids Helpline - 1800 55 1800
  • MensLine Australia - 1300 78 99 78

Beyond Blue facilitates information in diverse languages:

The Health Department has translated three COVID-19 mental health campaigns into dozens of languages:

New South Wales

NSW Mental Health Line

The Mental Health Line is available to everyone in NSW and operates 24 hours a day, seven days a week on 1800 011 511 https://www.health.nsw.gov.au/mentalhealth/Pages/Mental-Health-Line.aspx

Transcultural Mental Health Centre (TMHC)

This state-wide service promotes access to mental health services for people of culturally and linguistically diverse (CALD) backgrounds, provides clinical consultation and assessment, mental health promotion, develops resources and provides education and training. https://www.dhi.health.nsw.gov.au/transcultural-mental-health-centre

TMHC provides free services using bilingual clinicians for individuals and families who are connected with a NSW Health mental health service. A referral from the local mental health team is required to access the service. Interpreting from TIS is available https://www.tisnational.gov.au/ for languages not spoken by TMHC staff.

Service for the Treatment and Rehabilitation of Torture and Trauma Survivors, STARTTS

STARTTS provides culturally relevant psychological treatment and support, plus community interventions to help people and communities heal the scars of refugee trauma, rebuilding their lives in Australia. https://www.startts.org.au/
Interpreting from TIS is available https://www.tisnational.gov.au/ for languages not spoken by STARTTS staff.

Victoria

Foundation House for Survivors of Torture

This organisation offers free services for refugees or people from refugee-like background in English, Arabic, Burmese, Hakha Chin, Dari, Dinka, Karen, Persian, Swahili, Tamil and Tigrinya. https://foundationhouse.org.au/for-clients/client-services/

Find out whether you meet the criteria to access these services here: https://foundationhouse.org.au/for-clients/make-a-referral/

Interpreting from TIS is available https://www.tisnational.gov.au/ for languages not spoken by their staff.

Victoria also has a directory of mental health information in different languages. It is an initiative of the Victorian government and run by the Centre for Culture, providing easy access to an extensive collection of translated health information: https://www.healthtranslations.vic.gov.au/

Two more Victorian organisations offer training in mental health, but don’t provide direct support to individuals:

Action on Disability in Ethnic Communities (ADEC)

ADEC includes a Transcultural Mental Health Access Program (TMHAP) to improve access to mental health services for people from multicultural backgrounds. They work with ethnic communities to raise awareness about mental health problems and ways to access mental health and carer services.

They also assist mental health services with developing culturally responsive models and strategies for engaging ethnic communities http://www.adec.org.au/index.php/programs/mental-health

Victorian Transcultural Mental Health (VTMH)

Formerly known as the Victorian Transcultural Psychiatry Unit (VTPU), the VTMH is a Victorian unit supporting clinical mental health services and psychiatric disability support services for professionals working with culturally and linguistically diverse (CALD) consumers and carers.

It includes an enquiry service for practitioners, service and community development, education, consumer and carer participation programs but no services directly for individuals: http://www.vtmh.org.au/

Queensland

Queensland Transcultural Mental Health Centre (QTMHC)

The QTMHC is a specialist state-wide service that works to ensure people from culturally and linguistically diverse (CALD) backgrounds receive culturally responsive mental health care and support.

It provides translated information: https://metrosouth.health.qld.gov.au/qtmhc/translated-information as well as access to professionals, through local mental health coordinators: https://metrosouth.health.qld.gov.au/qtmhc/programs-and-services/multicultural-mental-health-coordinator-program

Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT)

The QPASTT provides flexible and culturally sensitive services to promote the health and well being of people who have been tortured or who have suffered refugee related trauma prior to migrating to Australia.

They provide free psychological and social support to survivors, including counselling: https://qpastt.org.au/

World Wellness Group

The Brisbane-based World Wellness Group includes a series of programs for CALD communities:

Harmony Place

Harmony Place is a non-government community-based multicultural organisation that provides culturally sensitive mental health services for people from Culturally and Linguistically Diverse (CALD) back-grounds. They work with people over 12 years of age including migrants and their children, refugees, asylum seekers, skilled migrants and their spouses. They operate throughout Queensland, with particular emphasis on the culturally diverse Southeast Queensland regions of Brisbane, Logan, Ipswich and Gold Coast. http://harmonyplace.org.au/

Mental health line
1300 MH CALL (1300 642255) is a confidential mental health telephone service for Queenslanders that provides the first point of contact to public mental health services.
https://www.qld.gov.au/health/mental-health
Interpreting from TIS is available https://www.tisnational.gov.au/

Northern Territory

MHACA (Central Australia)

MHACA services are available for people over the age of 18 years old with a diagnosed mental health condition. Interpreter services are available by appointment and the staff includes Chinese, Urdu, Irish and Hindi speakers: https://mhaca.org.au/

TeamHealth (Darwin)

TeamHealth provides services and support to the local population of the NT who have a mental health concern or are vulnerable and disadvantaged: https://www.teamhealth.asn.au/ Interpreting from TIS is available. The website has an automatic translation service into more than 80 languages: https://www.tisnational.gov.au/

Melaleuca Refugee Centre

This not-for-profit organisation provides dignifying person-centred humanitarian services to individuals and families from refugee and migrant backgrounds. They provide free services for families, adults, children and youth: http://www.melaleuca.org.au/

The Northern Territory Mental Health Coalition (NTMHC)

The NTMHC is the peak body for community managed mental health services across the Northern Territory https://www.ntmhc.org.au/

Northern Territory Mental Health Line: 1800 682 288

State mental health services can be accessed through the Mental Health Helpline and these services use interpreting services when needed: https://www.tisnational.gov.au/
https://nt.gov.au/wellbeing/mental-health/24-hour-mental-health-hotlines

Western Australia

Association for Services to Torture and Trauma Survivors (ASeTTS)

ASeTTS Provides holistic services to assist refugee survivors of torture and trauma to rebuild their lives, with services in Arabic Dinka, Caren and Kirundi languages. https://asetts.org.au/our-services/counselling/

West Australian Transcultural Mental Health Centre

This service is available only inside the Royal Perth Hospital and for three sessions after patients are discharged. Translators are available either in person or over the phone: https://www.healthdirect.gov.au/australian-health-services/20072382/west-australian-transcultural-mental-health-centre/services/perth-6000-50-murray-street

Tasmania

Phoenix Centre

The Phoenix Centre operates within the Migrant Resource Centre and offers specialist services for survivors of torture and trauma. It delivers counselling and a wide range of training and projects which support the health and wellbeing of individuals and communities. The Phoenix Centre has staff based in Hobart and Launceston and provides services statewide: https://mrctas.org.au/phoenix-centre/

The Tasmanian government mental health services provide care for residents with severe mental health conditions in inpatient facilities and in the community, directly by government clinics or through mainstream health care providers, private specialists and facilities as well as GPs.
For information on how to access to Mental Health Services go to: http://www.dhhs.tas.gov.au/mentalhealth/mhs_tas The assessment and referral call helpline is 1800 332 388

Australian Capital Territory (ACT)

Companion House, Assisting Survivors of Torture and Trauma

Providing counselling services and assisted by support workers to work with asylum seekers and refugees, Companion House aims to help people to rebuild their lives in Australia, manage difficult life situations, and process the effects of past trauma.

Counsellors work with both newly arrived people and longer term settlers and have specialists to work with adults, children and young people: http://www.companionhouse.org.au/

The ACT government has a mental health crisis service that can be accessed over the phone (1800 629 354 or 02 6205 1065) or through this website: https://www.health.act.gov.au/services-and-programs/mental-health/getting-help

South Australia

Relationships Australia

The Personal Education and Community Empowerment (PEACE) service is focused on serving multicultural communities from CALD backgrounds. Regardless of their visa status, PEACE provides services that help individuals, families and communities: https://www.rasa.org.au/services/couples-families/peace-multicultural-services/

Survivors of Torture and Trauma Assistance and Rehabilitation Service, STTARS

STTARS is a specialised service offering counselling for people from refugee and refugee-like backgrounds to support them in their recovery and healing process. Services are free of charge and may be accessed no matter how long a person has been in Australia. There is a waiting list for STTARS services, but it is managed in a triage fashion, and those with the highest needs are given priority.

STTARS’ service is free, voluntary, confidential, and conducted with qualified counsellors and interpreters.

They have further programs specialised for children and young people, families and asylum seekers: https://www.sttars.org.au/