British-owned Bupa [[boo-puh]] runs 72 homes across Australia with more than 6,000 residents and has faced a series of sanctions from the Aged Care Quality and Safety Commission, for issues including understaffing and not meeting health and safety standards.
Lynda Saltarelli, from the group Aged Care Crisis, objected to Bupa entering the Australian market in 2007 because of what she says was a poor track record in the United Kingdom.
She says what's occurring at Bupa aged care residences in Australia is unacceptable.
Meanwhile, the Managing Director of Bupa Villages and Aged Care, Suzanne Dvorak says Bupa apologises for the failings and says it's focused on fixing the problems so no resident experiences unsatisfactory care.
She says Bupa is hiring more nurses and carers, is refurbishing many of its care homes, improving meal options and enhancing training for all employees.
She says the vast majority of homes are working well, passing external audits and providing the care residents should expect from a Bupa home.
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