Research reveals two thirds of consumers now shop online more than they normally do, with over half saying they'll continue doing so beyond COVID-19 restrictions.
James Moody, founder of Australian courier company Sendle, says the rapid increase in online buying has revolutionised the courier delivery business.
"We're now doing more volume, 80 per more volume right now than we were in Christmas last year. That's a massive shift. If you look at the U-S for example it took ten years to go from six percent to 16 percent e-commerce penetration. It then took three months to go from 16 to 27. In other words we've done more, we've seen more of a shift in e-commerce over three months than the previous ten years, and that is just a massive transformation."
With 80 per cent of under-30's now buying online on a regular basis, Ms Lamb, CEO of the National Retail Association, says the business model for retailers needs changing.
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