310 complaints a day against banks: AFPA

The Australian Financial Complaints Authority says it received 6522 complaints in the first month of operating.

The new financial watchdog says it received more than 300 complaints a day against banks and financial services in the first month of operating.

The Australian Financial Complaints Authority heard 6522 grievances from consumers and small businesses since opening its doors on November 1, it reported.

The authority has received 47 per cent more complaints than three predecessor schemes, but chief executive David Locke said it was on par with expectations against the embattled industry.

"We want to make sure members of the public know where to go for help when they have a financial complaint they can't resolve directly with their financial firm," he said in a statement.

"This is part of our role in rebuilding trust in the financial services sector."

The most complaints were heard about banks, 2367 lodged, while other provider types including general insurers and credit providers were regular offenders.

The watchdog is currently investigating 84 definite systemic issues and four potential serious contraventions and other breaches.

"Systemic issues are identified in a complaint or several complaints, and have an effect on people beyond the parties to a complaint," Mr Locke said.

"Because of this, we take our responsibility to identify and investigate systemic issues very seriously."

The AFCA, which all financial firms and superannuation funds are forced to be members, was established before the coalition government agreed to form the banking royal commission.


Share

2 min read

Published

Source: AAP


Share this with family and friends


Get SBS News daily and direct to your Inbox

Sign up now for the latest news from Australia and around the world direct to your inbox.

By subscribing, you agree to SBS’s terms of service and privacy policy including receiving email updates from SBS.

Download our apps
SBS News
SBS Audio
SBS On Demand

Listen to our podcasts
An overview of the day's top stories from SBS News
Interviews and feature reports from SBS News
Your daily ten minute finance and business news wrap with SBS Finance Editor Ricardo Gonçalves.
A daily five minute news wrap for English learners and people with disability
Get the latest with our News podcasts on your favourite podcast apps.

Watch on SBS
SBS World News

SBS World News

Take a global view with Australia's most comprehensive world news service
Watch the latest news videos from Australia and across the world