ACCC moves against telco over harrasment

The consumer watchdog has started court proceedings against telecoms service providers SoleNet and Sure Telecom over harassment of customers.

The consumer watchdog has started federal court proceedings against telecoms service providers SoleNet and Sure Telecom for repeatedly breaching Australian consumer law.

The ACCC said it has taken to court 11 companies trading under the SoleNet or Sure Telecom name, alleging unconscionable conduct and harassment of customers.

The Australian Competition and Consumer Commission has levelled charges against James Harrison and companies controlled by him.

It said these companies transferred to other group firms customer contracts without their knowledge or consent, sought early termination or cancellation fees even without a right to payment, and referred these alleged dents to a debt collection agency.

"The ACCC's case is that customers were not informed about, and did not consent to, their telecommunications contracts being transferred to other Harrison companies, which the ACCC alleges was largely to avoid regulatory difficulties and debts," ACCC chairman Rod Sims said.

The regulator is seeking consumer redress, penalties, corrective advertising, a disqualification order against Mr Harrison and costs.

The Sydney-based telecoms provider has been under fire from the Australian Communications and Media Authority for repeatedly breaching the telecommunications consumer protection code.


Share

2 min read

Published

Source: AAP


Share this with family and friends


Get SBS News daily and direct to your Inbox

Sign up now for the latest news from Australia and around the world direct to your inbox.

By subscribing, you agree to SBS’s terms of service and privacy policy including receiving email updates from SBS.

Download our apps
SBS News
SBS Audio
SBS On Demand

Listen to our podcasts
An overview of the day's top stories from SBS News
Interviews and feature reports from SBS News
Your daily ten minute finance and business news wrap with SBS Finance Editor Ricardo Gonçalves.
A daily five minute news wrap for English learners and people with disability
Get the latest with our News podcasts on your favourite podcast apps.

Watch on SBS
SBS World News

SBS World News

Take a global view with Australia's most comprehensive world news service
Watch the latest news videos from Australia and across the world