Banks to pay $200m in advice compo

The compensation bill for customers affected by a fee-for-no-service financial advice failure by major banks has increased to over $200 million.

Australia's major banks will pay more than $200 million in refunds to customers who were charged fees for financial advice they did not receive, new figures show.

AMP, ANZ, the Commonwealth Bank, NAB and Westpac will pay $204 million plus interest to customers affected by the banks' failure to provide advice they had charged for.

The Australian Securities and Investments Commission on Friday released an update on its 2016 "fees for no service" compensation program report, which shows the five institutions have so far repaid $60.7 million to 45,000 customers affected.

The organisations involved have also revised their estimated liabilities upwards.

"These institutions' total compensation estimates for these advice delivery failures now stand at more than $204 million, plus interest," ASIC said in a statement.

When ASIC first reported the advice failure investigation results in October, 2016, the banks had repaid $23.7 million to 27,000 customers.

ASIC found that affected customers had been charged fees for ongoing financial advice but had not received the advice because an adviser was not allocated to them or the adviser did not deliver an ongoing service.


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Source: AAP


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