Commonwealth Bank is changing how branch tellers earn bonuses by removing financial targets such as product sales.
The new remuneration plan, which follows a similar initiative by rival Westpac, will be backdated to July 1 and is designed to reward employees for good customer service.
About 2,000 customer service representatives will be moved to the new remuneration plan, CBA said.
Executive general manager Angus Sullivan said the change will encourage teams to better understand customer needs.
"We have been listening to our customers and this is another step to ensure banking is fairer, simpler and more transparent," Mr Sullivan said.
"Customers can be confident that our tellers are not being paid to sell them products."
About 200 tellers at CBA-owned Bankwest will be on a customer-focused remuneration structure from October 1.
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