"They're getting to grips with a new stadium, which may have caused them problems on a different level but they seem to be moving on," Hughes told reporters on Friday.
"Clearly they've had problems and some of the scenes look like they're from days gone by. We've been reassured that there is a different policy to address concerns we had. There will be more of a police presence in the ground and more segregation.
"We've got a fantastic following away from home and we're very proud of that - and how they conduct themselves. We hope the things that have changed will protect them on the day."
Hughes said winger Xherdan Shaqiri has a small chance of recovering for Saturday's match while confirming that the game comes too early for injured Geoff Cameron and Glen Johnson.
"He (Shaqiri) hasn't trained all week... We'll see how he is today and there may be a slight opportunity," Hughes said.
Stoke, 12th in the Premier League after 10 games, will look to extend their three-game winning streak when they face 17th-placed West Ham.
(Reporting by Shravanth Vijayakumar in Bengaluru, editing by Ed Osmond)
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