McLachlan serves it up to Ticketek

Fans hoping to buy tickets for AFL matches at the MCG have been hit again by faults plaguing the Ticketek agency.

Gillon McLachlan.

AFL chief Gillon McLachlan has slammed Ticketek for failing footy fans for the second straight week. (AAP)

AFL chief Gillon McLachlan has unloaded on Ticketek, with the ticketing agency failing footy fans for the second straight week.

Tickets for MCG matches were delayed until Friday after Ticketek botched the initial launch.

But when many people went to buy tickets at the second day of asking, they again were found wanting.

Some couldn't log on, some transactions wouldn't complete and others were hit by booking fees when the agency promised not to slug consumers as an apology for the initial stuff-up.

McLachlan said it wasn't good enough.

"The number of AFL members who were either denied or delayed by errors in the Ticketek system is unacceptable," he said.

"As AFL CEO, I am disappointed for AFL members who were impacted.

"We have been in regular communication with the MCC today who share our anger at the standard of service provided by Ticketek.

"The AFL and the MCG cannot tolerate having our fans impacted this way. I will be working closely with the MCC as the ticketing system must be greatly improved."

McLachlan said the system was now working but the league would meet the MCC and Ticketek in the coming week.


Share

2 min read

Published

Updated

Source: AAP


Share this with family and friends


Get SBS News daily and direct to your Inbox

Sign up now for the latest news from Australia and around the world direct to your inbox.

By subscribing, you agree to SBS’s terms of service and privacy policy including receiving email updates from SBS.

Download our apps
SBS News
SBS Audio
SBS On Demand

Listen to our podcasts
An overview of the day's top stories from SBS News
Interviews and feature reports from SBS News
Your daily ten minute finance and business news wrap with SBS Finance Editor Ricardo Gonçalves.
A daily five minute news wrap for English learners and people with disability
Get the latest with our News podcasts on your favourite podcast apps.

Watch on SBS
SBS World News

SBS World News

Take a global view with Australia's most comprehensive world news service
Watch the latest news videos from Australia and across the world