Samsung has recalled its Galaxy Note 7 smartphones after finding some of their batteries exploded or caught fire.
Samsung's Note 7s are being pulled from shelves in 10 countries just two weeks after the product's launch.
Customers who already bought Note 7s will be able to swap them for new smartphones in about two weeks, said Koh Dong-jin, president of Samsung's mobile business.
He apologised for causing inconvenience and concern to customers.
The recall, the first for the new smartphone though not the first for a battery , comes at a crucial moment in Samsung's mobile business. Apple is expected to announce its new iPhone next week and Samsung's mobile division was counting on momentum from the Note 7's strong reviews and higher-than-expected demand.
Samsung said it had confirmed 35 instances of Note 7s catching fire or exploding. There have been no reports of injuries related to the problem.
The company said it has not found a way to tell exactly which phones may endanger users out of the 2.5 million Note 7s already sold globally. It estimated that about 1 in 42,000 units may have a faulty battery.
Samsung didn't say whether customers should stop using their phones, or whether explosions and fires could happen when the phone wasn't charging. Consumers who complained publicly said the problem came while the phone was being charged.
"The ball is in Samsung's court to make this right. Consumers want information about what's going on and peace of mind that this is not going to happen again,'' said Ramon Llamas, who tracks mobile devices at research firm IDC. "No one wants to wake up at 1, 2 or 3 (in the morning) and find out your smartphone's on fire."
He added that while phone combustions are unusual, "35 instances are 35 too many".
China is not affected by the sales suspension. The company said it used a battery made by another supplier for the Note 7s sold in China.
