The Ukraine champions were forced to move from Donetsk, a major industrial city in the East which has become a stronghold of pro-Russian separatists who are fighting army forces controlled by the government.
Offered a choice of four venues by European football governing body UEFA, Shakhtar chose to play their games at Lviv Arena, a stadium that hosted matches during the European championship in 2012.
Shakhtar opened the new season with a 2-0 win at rivals Dynamo Kiev in the Super Cup game in Lviv on Tuesday.
The conflict, which was brought into sharp focus by the downing of a Malaysian Airlines flight near Donetsk last week, has rocked the club, with six of its players refusing to return to the country.
Shakhtar, who represent the pro-Russian region of Donbass, face a challenge to win support in western Ukraine.
Palkin agreed Shakhtar did not have the same level of support at the stands in Lviv, located more than a thousand kilometres from Donetsk, as their rivals Dynamo during the season-opener on Tuesday.
“Let us be honest, there was not fifty-fifty support at the stands," he said. "But I think we could fix it in the future. I mean Lviv, in particular. Because we are planning to hold our domestic and Champions league games here."
Palkin said the club was still working on persuading the five Brazilians and one Argentine who have refused to play in Ukraine.
"We are in the persuasion phase saying Ukraine is safe enough to play and live in," he said. "It is our primary task now as many of them are scared. I hope to get this sorted out. If not, we have the other mechanisms to deal with it."
(Editing by Ian Ransom)
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