SKIP TO MAIN CONTENT

US sues Amazon over kids' charges

Amazon is being sued for allegedly allowing kids playing online games to spend their parents' money without authorisation.

Amazon CEO Jeff Bezos
Amazon is being sued for allegedly allowing kids playing online games to spend their parents' money. (AAP)

2 min read

Published

Updated


Skip to article content

The US Federal Trade Commission (FTC) has sued Amazon for charging parents for what their children spent on online games without parental authorisation.

The FTC said Amazon let kids playing online games to spend real money from their parents' accounts on virtual items - coins, stars and other items used in the game - without getting the consent of the parents.

It alleged that Amazon, which sold the apps for accessing the games, did not make clear to parents permitting the downloads that the users would be able to continue spending via "in-app charges" without controls.

Meanwhile, Apple collected 30 per cent of the money spent by the game player, with the charges going to the account of the parents or others.

The FTC suit cites Amazon internal documents from 2011 and 2012 showing the giant online vendor knew of the potential problem but took no action to stop it.

News that makes sense

Your trusted source for staying up-to-date with the world around you. Get free daily news updates and analysis, straight to your inbox.

By subscribing, you agree to SBS’s terms of service and privacy policy including receiving email updates from SBS.

Parents began complaining about hundreds of dollars' worth of unauthorised charges soon after Amazon began collecting in-app payments in November 2011.

Within weeks, complaints from consumers about unauthorised charges by children on Amazon's mobile devices reached what an Amazon Appstore manager described as "near house-on-fire" levels, the court filing said.

Within a month, in an internal document, the project manager for in-app charges acknowledged that "parents are excluded from the buying process for these apps".

The FTC asked the court for unspecified fines and refunds to consumers and for the company to give up any profits it earned from the in-app business.


Get SBS News straight to your inbox

Sign up now for daily news from Australia and around the world. You can also subscribe to Insight's weekly newsletter for in-depth features and first-person stories.

By subscribing, you agree to SBS’s terms of service and privacy policy including receiving email updates from SBS.

Follow SBS News

Download our apps

Listen to our podcasts

Get the latest with our News podcasts on your favourite podcast apps.

Watch on SBS

SBS World News

Take a global view with Australia's most comprehensive world news service

Stream now

Watch the latest news videos from Australia and across the world