It may be the world's most liveable city, but Melbourne commuters have voted its metropolitan rail network the worst in Australia for the fifth consecutive year.
The national Canstar Blue review, topped by Transperth since 2012, found discontent in the Victorian capital stemmed from Metro Trains' myki ticketing system and ticket pricing, with each receiving a survey low of two stars.
A total of 70 per cent of Melbourne passengers also reported frequent overcrowding.
Perth train commuters praised their SmartRider fare system and voted the west as the best for promptness, with just 15 per cent of users experiencing regular delays.
Queensland Rail, Adelaide Metro and Sydney Trains all scored four stars for overall satisfaction, service reliability and scheduling, cleanliness and trip comfort.
However, Queensland commuters spared just two stars for ticket pricing, forking out an average of $46 per week compared to $33 in the Western Australian capital.
Safety remained a large concern for commuters across the grid, with less than half of the 6000 respondents reporting they feel safe catching the train at night, and more than three quarters calling for an increase in police or security personnel.
Victorian Premier Daniel Andrews says the survey results showed the state government was right to invest in better public transport, including the $11 million Metro Rail project.
It will create two new stations in the CBD and three new stations in the inner suburbs connected by twin underground tunnels.
"We need to make sure we can say to Victorians 'Leave your car at home and get on a public transport system that is truly world class'," Mr Andrews said.
Victorian public transport minister Jacinta Allan, in response to the review also finding commuters are concerned about fellow passenger behaviour, said respect is "something that can't be legislated but comes down to common sense".
A Metro spokesman said the company was disappointed with the results and was focused on delivering more punctual, reliable, safer and cleaner trains.
"We move more than 220 million customers a year and we understand that Melburnians rely on the network more than in most other cities so it's particularly important we continue to improve the service," the spokesman said.
NATIONAL TRAIN PASSENGER PET PEEVES:
* 53 per cent can't stand loud personal conversations
* 51 per cent of people want to get away from smelly or sick passengers
* 50 per cent think rude and aggressive people should take a chill pill
* 41 per cent don't want to hear blaring music
Source: Canstar Blue - City Trains Reviewed 2016
