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SBS Help Centre

How do I delete my SBS On Demand account?

Your SBS On Demand account can be deleted via the My Account page by selecting the "Delete Account" button. If you currently have an account with SBS On Demand and would like to delete it, please v...

SBS Help Centre

How do I make a formal Freedom of Information (FOI) access request?

SBS is subject to the Freedom of Information Act 1982 (Cth) (FOI Act) under which every person has a right to obtain access to documents held by SBS other than exempt documents (and subject to cert...

SBS Help Centre

Why are we deleting some SBS On Demand accounts?

To maintain the highest standards of data management and ensure the security of our platform, we are conducting a routine review and clean-up of inactive accounts. Accounts are classified as “inact...

SBS Help Centre

What can I do if the SBS Audio app live stream stutters, rewinds or stops playing?

We continually monitor the live audio streams to solve any issues as quickly as possible. While issues are rare, they are typically caused by congestion on the mobile network.  Here are some action...

SBS Help Centre

How do I enable English subtitles on my Amazon Fire Stick for Languages Other Than English?

Amazon Fire Stick devices are currently experiencing some limitations in which English subtitles are not being displayed for LOTE (Language Other Than English) dialogue in some programs. Examples i...

SBS Help Centre

How do I access SBS On Demand in language?

The SBS On Demand website is accessible in the following languages: Arabic Chinese (Simplified) Chinese (Traditional) Hindi Korean Vietnamese To select your preferred language, click on your prof...

SBS Help Centre

What are closed captions? and what is the difference between closed captions and subtitles?

Closed captions provide a textual transcript of a video’s dialogue, sound effects, and music. Captions are of particular use to individuals who are Deaf or hard of hearing as they include backgroun...

SBS Help Centre

How do I uninstall and reinstall the SBS News app?

To uninstall SBS News app from an iOS device: Unlock your device and find the SBS News app icon Touch and hold the app You will either see a menu pop up or all apps will start jiggling For either ...

SBS Help Centre

How do I download SBS On Demand to my LG television?

The SBS On Demand app is available on LG televisions from 2017 and later.   To access SBS On Demand on your LG TV, you'll need to download it from the LG content store.   1. Tap the HOME button on ...

SBS Help Centre

Could trees be affecting my TV reception?

It's possible for trees to impact your TV reception, especially if they are obstructing the line of sight between your TV antenna and the transmission site. The TV signal travels in a straight line...

Corporate Information

Help Centre

How can we help?
我们能帮你什么吗?كيف يمكن أن نساعد؟

How do I contact SBS?
我如何联系 SBS? كيف أتصل ب SBS؟

Answers to the most commonly asked questions can be found via the SBS Help Centre.
最常见问题的答案可以通过 SBS 帮助中心找到。لإجابات على الأسئلة الأكثر شيوعاً متوافرة عبر مركز مساعدة SBS.

About SBS

As Australia’s most diverse broadcaster, the Special Broadcasting Service (SBS) holds a unique place in the Australian media landscape, inspiring all Australians to explore, respect and celebrate our diverse world and in doing so, contributes to an inclusive and cohesive society.

Today, SBS is a modern, multiplatform media organisation with a free-to-air TV portfolio spanning six distinctive channels in SBS, NITV, SBS VICELAND, SBS Food, SBS World Movies and SBS WorldWatch; an extensive radio network providing over 60 communities with services in their own language; and an innovative digital offering, including SBS On Demand, available to audiences anytime and anywhere.
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