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SBS Help Centre

How do I uninstall and reinstall the SBS Audio app?

To uninstall the SBS Audio app from an iOS device:  Unlock your device and find the SBS Audio app icon Touch and hold the app You will either see a menu pop up or all apps will start jiggling  For...

SBS Help Centre

How do I access, update or delete my personal information held by SBS?

You have a right to access the personal information that SBS holds about you and you can request that we correct or update that personal information. It is important that the information we hold ab...

SBS Help Centre

How do I download the SBS On Demand app to an Android or iOS device?

The SBS On Demand app is supported for Android 8 and higher and iOS 16 and higher. (Older devices can still run older versions of the SBS On Demand app.  Please contact our team here for further su...

SBS Help Centre

How do I download SBS On Demand to my LG television?

The SBS On Demand app is available on LG televisions from 2017 and later.   To access SBS On Demand on your LG TV, you'll need to download it from the LG content store.   1. Tap the HOME button on ...

SBS Help Centre

Can I download videos from SBS On Demand to watch later?

SBS On Demand is purely a streaming service. The downloading of content to a personal device or a hard drive to watch later on is not possible or permitted. 

SBS Help Centre

What are the keyboard shortcuts for the SBS On Demand website?

  Below, you'll find a helpful list of keyboard shortcuts that can be used in the website video player.    General navigation  tab: navigate forward through the player controls shift + tab: naviga...

SBS Help Centre

How do I reinstall an older version of the SBS On Demand app on my pre iOS 14 device?

The SBS On Demand app preferred iOS version is iOS 14 and higher, however, if your device is running iOS version 13, you can still access the SBS On Demand app, provided it has already been downloa...

SBS Help Centre

What are closed captions? and what is the difference between closed captions and subtitles?

Closed captions provide a textual transcript of a video’s dialogue, sound effects, and music. Captions are of particular use to individuals who are Deaf or hard of hearing as they include backgroun...

SBS Help Centre

What can I do if the SBS Audio app live stream stutters, rewinds or stops playing?

We continually monitor the live audio streams to solve any issues as quickly as possible. While issues are rare, they are typically caused by congestion on the mobile network.  Here are some action...

SBS Help Centre

Why are we deleting some SBS On Demand accounts?

To maintain the highest standards of data management and ensure the security of our platform, we are conducting a routine review and clean-up of inactive accounts. Accounts are classified as “inact...

Corporate Information

Help Centre

How can we help?
我们能帮你什么吗?كيف يمكن أن نساعد؟

How do I contact SBS?
我如何联系 SBS? كيف أتصل ب SBS؟

Answers to the most commonly asked questions can be found via the SBS Help Centre.
最常见问题的答案可以通过 SBS 帮助中心找到。لإجابات على الأسئلة الأكثر شيوعاً متوافرة عبر مركز مساعدة SBS.

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As Australia’s most diverse broadcaster, the Special Broadcasting Service (SBS) holds a unique place in the Australian media landscape, inspiring all Australians to explore, respect and celebrate our diverse world and in doing so, contributes to an inclusive and cohesive society.

Today, SBS is a modern, multiplatform media organisation with a free-to-air TV portfolio spanning six distinctive channels in SBS, NITV, SBS VICELAND, SBS Food, SBS World Movies and SBS WorldWatch; an extensive radio network providing over 60 communities with services in their own language; and an innovative digital offering, including SBS On Demand, available to audiences anytime and anywhere.
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