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Telco complaints and how to get help

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Customers and assistants are seen in a Telstra store.
Telstra's full-year profit has dropped 8.4 per cent as the company faced increasing competition. (AAP) Source: AAP

The Telecommunications Industry Ombudsman says it received more than 167,000 complaints about telephone and internet services last financial year.

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By Joy Joshi, Ricardo Gonçalves

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The Telecommunications Industry Ombudsman says it received more than 167,000 complaints about telephone and internet services last financial year.

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