- For free legal advice, contact your local state or territory Legal Aid. Refugee and Immigration Legal Service or RAILS is a free service based in Queensland. You can call RAILS on (07) 3846 9300. You can also call Refugee Legal on (03) 9413 0100 Wednesdays and Fridays from 10am to 2pm for free advice. For free translation service, call 13 14 50, specify your language and ask to be connected to your designated organisation. The Red Cross emergency relief is available for people on temporary visas. Visit the Red Cross website for more information.





